Shipping policy
π Shipping Locations
We ship orders from Poland to:
β European Union
β United Kingdom
β United States & Canada
β Worldwide (other countries)
If your destination is not available at checkout, please contact us and we will assist you.
β± Processing Time
Each item is handcrafted.
Order processing time: 2β5 business days
During holidays or sale events, processing times may be slightly longer.
π¦ Delivery Times & Estimated Transit
| Region | Estimated delivery time |
|---|---|
| Poland | 2β6 business days |
| Europe | 5β14 business days |
| USA & Canada | 2β27 business days |
| Rest of the World | 10β45 business days |
Delivery times may vary depending on the destination and customs delays.
π³ Shipping Costs
Shipping rates are calculated at checkout based on destination and shipping option.
For orders shipped outside the EU: import duties, customs fees or taxes may apply and are the responsibility of the customer.
π‘οΈ Tracking
Most international shipments include a tracking number.
Tracking details are sent by email once the order is shipped.
π Damaged or Lost Parcels
If your parcel arrives damaged or does not arrive within the expected timeframe, please contact us within 30 days of shipment:
π© uliajewelryanna@gmail.com
We will assist with a replacement or investigation with the carrier.
π« Wrong Address Disclaimer
Customers are responsible for providing the correct shipping address.
We cannot refund or replace orders shipped to incorrectly provided addresses.
β οΈ Made-to-Order & Handcrafted Jewelry
Some products are handcrafted individually.
Minor variations in shape/color are normal and are not considered defects.
π Contact
If you have any questions about shipping or delivery, please contact us:
Ulia Jewelry
Email: uliajewelryanna@gmail.com
Phone: +48 793 362 170